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Fed up with Assurance Wireless's 1.3-star service for your Lifeline needs? Cliq Mobile, in partnership with American Broadband, delivers what Assurance can't: reliable free phone service with responsive support, hassle-free applications, and representatives who actually help. Whether you qualify through SNAP, Medicaid, or SSI, or simply deserve better customer care, Cliq connects you without the frustration. Experience the difference immediately—apply in minutes, skip the paperwork, avoid endless hold times, and speak with friendly, helpful agents who solve problems the first time.
💨 Quick Approval
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🆓 Free Shipping
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⭐️5-Star Support
👎 Assurance Wireless Reviews: 1.3 Rating 😡
Only 7% of reviewers recommend Assurance Wireless
from Reviews.io
👍 Cliq Mobile Customer Satisfaction: 4.9 Rating ⭐
93% of customers recommend Cliq Mobile
When evaluating Lifeline providers, real customer experiences offer invaluable insights. The stark contrast between Assurance Wireless's 1.3-star rating and Cliq Mobile's 4.7-star rating reflects fundamental differences in service quality.
Why Customers Are Leaving Assurance Wireless:
Customer Service Nightmares: Customers report 30+ minute hold times, frequent disconnections, and representatives who cannot resolve basic issues. Many reviewers mention being transferred multiple times only to have their calls dropped.
Device Quality Problems: Widespread complaints about refurbished phones with defective touchscreens, rapidly draining batteries, and phones that stop working within weeks of receipt. Some customers report being charged $79 for replacements.
Excessive Delivery Delays: While Cliq ships phones within 1-2 business days, Assurance customers frequently report waiting 3-4 weeks for devices, with some never receiving their phones at all despite multiple follow-ups.
Communication Barriers: Many customers express frustration with offshore call centers and difficulty understanding representatives, leading to misunderstandings and unresolved issues.
Account Management Issues: Customers describe unexplained service interruptions, difficulty accessing accounts online, and problems with recertification processes.
The Cliq Mobile Difference:
✓ Exceptional Customer Support: Average wait time under 5 minutes with representatives empowered to solve problems on first contact
✓ Quality Phone Guarantee: New (not refurbished) Android devices.
✓ Fast Shipping: 95% of phones delivered within 3 business days
✓ Clear Communication: Straightforward processes and representatives who speak clearly
✓ Reliable Service: No unexplained interruptions or excessive data throttling
These stark differences explain why thousands of customers have moved away from Assurance Wireless in 2025 alone.
Assurance Wireless is a government-supported Lifeline provider that offers free phone service to qualifying low-income individuals. It operates on the T-Mobile network and provides eligible users with a free smartphone and monthly talk, text, and data. Unfortunately, many customers report frustrating experiences with customer service, long hold times, and technical issues, leading to its current 1.3-star rating across major review platforms.
As of 2025, the Affordable Connectivity Program (ACP) has been paused due to lack of federal funding. This means that Assurance Wireless — like other carriers — is not currently offering ACP benefits. However, Lifeline is still active, and some providers like Cliq Mobile offer waitlist options for when ACP returns.
Yes, switching Lifeline providers is allowed and straightforward. If you're currently with Assurance Wireless and frustrated with their 1.3-star service, you can apply directly through Cliq Mobile. During the application process, you'll be asked to consent to a transfer of benefit — and once approved, your service will be switched to Cliq with no interruption in service. The entire process typically takes 2-3 business days, much faster than Assurance's average processing time.
If you’re looking for a Lifeline provider with better support, faster signup, and a more personalized experience, Cliq Mobile is a great alternative to Assurance Wireless. Other options include SafeLink Wireless, Life Wireless, and AirTalk — but few offer the combination of bilingual support, nonprofit outreach, and easy online enrollment that Cliq Mobile provides.
Yes, you can keep your existing phone number when switching from Assurance Wireless to Cliq Mobile. Number portability is guaranteed by federal regulations, and our team will handle the transfer process for you. Unlike Assurance Wireless, which often has delays in number transfers, Cliq Mobile completes most transfers within 24 hours of approval.
While Assurance Wireless has a 1.3-star customer service rating with frequent complaints about long hold times and overseas call centers, Cliq Mobile prioritizes responsive, US-based support. Our average hold time is under 5 minutes, and our representatives are empowered to solve issues on the first call. We also offer multiple support channels including phone, email, and live chat—options that Assurance Wireless customers frequently report as unreliable.
Still have questions? Get connected to our support team.
Claim My Free Phone Service
“Quick and easy Application!”
“Honestly, I was surprised at how fast I got approved with Cliq Mobile. The application was easy, and I had my free Lifeline phone delivered in just a few days—so much quicker than my experience with Assurance Wireless.”
“Real people who actually help!”
“Switching from Assurance Wireless to Cliq Mobile was smooth and stress-free. After dealing with overseas call centers at Assurance Wireless, it was refreshing to talk to a real English-speaking person who genuinely answered my questions. It's nice knowing someone cares enough to help you directly, not just send automated replies.”
“No more hour-long hold times!”
"After reading all the 1.3-star reviews for Assurance Wireless, I decided to try Cliq Mobile instead. Best decision ever! Their customer service actually answers the phone, my application was approved in one day, and the phone arrived within the week. So much easier than the headache I had with my previous provider."
At Cliq Mobile, we believe digital access should start with human connection — and end with peace of mind.
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Unlimited Talk & Text + High-Speed Data at No Cost to Qualified Applicants
